We do our best to send out every order as soon as payment is received so that you lovely ladies can show off in your new outfits as soon as possible!
All orders placed before 1:30pm AEST each business day, will be dispatched out the same day (unless the item is a pre-order). Orders placed after 1.30pm will be dispatched the following day.
If you require your order urgently, shout out to us on LiveChat or ring us on (02) 9166 6924, so we can arrange a quicker dispatch.
COVID-19 is affecting every single business (especially small businesses) in differing ways & new changes are occurring every day. We continue to uphold our Dee’s Pop Up Values during this time and remain honest and transparent with our customers always.
Be assured that our in-house dispatch team and Australia Post remain fully operational during the Australian government’s restrictions on non-essential activity. Now you can start ordering that gorgeous dress, pair of jeans or soft knitwear with a peace of mind! Yay!
Please be advised our International and Express post services may be slightly delayed. Don’t worry though! We are working with our partners to move as quickly as possible!
Dee & Team want to thank our DeeSquad for the incredible understanding and compassion you have already shown us! We’d also like to thank you in advance for your patience.
Keep in touch by reaching out to us via website’s LiveChat if you have any burning questions!
Yes, we do! Our global DeeSquad is way too precious to be missing out! We use Australia Post to send all international parcels. They are all trackable posts, so you have nothing to worry about!
Please note that you are responsible for paying any duties/taxes on your purchase. Fees are determined by the respective country’s custom department. Dee’s Pop Up is not responsible for any additional taxes and customs charges that are requested during the shipment of your order.
All orders are shipped via Australia Post. Your order will be dispatched in 1-2 business days, and should arrive in 2-3 days for metro areas, and 4-7 days for regional areas within Australia.
During busy periods our dispatch team may take a day or two longer depending on volumes - we are only a small business!
You can check delivery estimates online here: https://auspost.com.au/service-updates/domestic-delivery-updates#delivery-times
For International delivery times, please refer to table below.
It may absolutely feel frustrating but don’t stress! We strive to make this a hassle free experience and ensure you’re able to check the status of your parcel once it's posted. You will receive an automated email confirming delivery with tracking information.
To track your parcel, visit this page https://auspost.com.au/mypost/track/#/search
For some reason, our delivery tracking email may go straight to your spam/junk mail. If you still can't find it there, send us a message on LiveChat so our Customer Happiness Team can help you sort this one out!
Got way too excited about placing your order and mistyped your unit number? No stress!
If you have incorrectly entered your delivery address, shoot us a message on LiveChat via our website within an hour of placing your order to ensure we help update your address details immediately.
Uh oh! If the order has already been dispatched from our office and the address is incorrect, we will not be able to send out a new parcel. This will incur a return to sender fee of $10 which is charged by Australia Post.
To have the item sent to the correct address, additional payment for the redelivery costs will also be incurred on your side.
If you have trouble entering your delivery address in the checkout page, shout out to us on LiveChat so our Customer Happiness Team can assist you.
All packages sent will have the option to sign upon arrival. However, if there is a safe area for your parcel, the delivery ground team will leave your parcel at the door. Do note if you select this option, we are not liable for lost parcels. You can also track your parcel for confirmation of delivery.
If you will like the delivery team to leave your parcel at your door, drop us a comment in your order so we can arrange this just for you!