My Account
POPULAR QUESTIONS
Our prices are in Australian dollars (AUD)
Simply:
1. Log into your account to generate your RMA number (Return Merchandise Authorisation)
2. Fill up your Returns Form found at the back of your invoice.
3. If you still have the original parcel bag with you, let's recycle! Turn this inside out and pop in the returns form and the items you’re returning.
4. Print / Write your Name and RMA# on the satchel and ship it to Unit 3, Roberts Road, Greenacre, 2190.
Please note parcels without RMA number will be sent back to sender.
5. Store credit will be issued 7-10 business days after we receive your return parcel.
Refer to our return policy page for a step by step guide to return.
It’s super easy!
1. Add your favourite items to the cart
2. Add the coupon code or store credits code then click submit (the discount should be applied instantly and you will see the new total amount)
3. Proceed to checkout
Please note: If your new order falls below AUD$80 after the store credits have been applied, you will be charged for postage. Free shipping only applies to new orders that is over AUD$80, excluding use of store credits. If postage is not selected, we will need to hold your order and request for postage payment.
Not to worry, love! Your items are safe with us and the order is almost complete.
Have you paid using PayPal e-cheque? This usually takes 5 - 7 business days to process. We can't send your goodies out until PayPal notifies us that it's all clear.
Otherwise, you might have included a preorder item(s) in your order. If that’s the case your order is on hold pending delivery until the preorder item(s) arrives. If you can’t wait to receive the in-stock item now, shoot us a message on LiveChat through our website and our Customer Happiness Team will help you sort this one out!
Refer to our preorder section below for more information.
Uh oh! Make sure to send us an email at hello@deespopupshop.com.au immediately or shoot us a message on LiveChat within an hour from your purchased order as our dedicated team works quickly to ship out all orders!
Yes we do! Simply select the Click and Collect option during checkout and you will be notified when your order is ready to be collected. Our office is based in Greenacre, Sydney.
If you need something urgently picked up, you can contact us via LiveChat or email to organise it with our team to have it ready for you in time.
We love NEW as much as you and launch them every week! Yay!
Unsure of sizing or how the items would fit on your body? Grab a friend, sister, mother to help jot down your measurements. Send that through to us via our website’s LiveChat and our Customer Happiness Team will help recommend the best size for you!
All our items are in Australian sizing. Our boss lady Dee and the rest of Team DEESQUAD here at the office personally tries on every style we have in store. This allows us to gauge whether one is a small or large make. We keep you informed of this in the product description along with a rough size chart so you can expect to comfortably fit the items you love.
Alternatively, take a look at our size chart here for reference - https://deespopupshop.com.au/size-chart-measurements/
All items are thoroughly checked by our team before they leave our office. We make sure that the items you receive are in beautiful condition but in rare cases if you do find a fault in the item simply contact us hello@deespopupshop.com.au so we can replace or repair the item.
Please note products which have been damaged during wash or wear and tear will not be considered as a faulty product.
If you checkout with PayPal and need to exchange or return an item, you may be eligible for a refund on your postage. PayPal’s got this one covered, ladies! $45 per return for up to 8 returns each year.
How to get a refund on your returns with PayPal:
- Login to your PayPal account and activate “Refunded Returns”
- Submit a request with your proof of purchase within 30 days of return and 150 days of purchase.
- Once approved, your refund will appear in your PayPal account, typically within 5 business days.
Find out more here to find out how PayPal will be providing your refund.
ORDER
Uh oh! Make sure to send us an email at hello@deespopupshop.com.au immediately or shoot us a message on LiveChat within an hour from your purchased order as our dedicated team works quickly to ship out all orders!
We want to make sure you receive your order as quickly as possible. If you need to make changes to your order, contact us via LiveChat or call us at 02 9166 6924 as soon as possible and we will do our best to make the changes before your order is shipped.
SORRRYYY!! We do our best to make sure all orders sent out are thoroughly checked by our team before they leave our office.
We are only human, it is rare we make a booboo like this! Simply send us a message on LiveChat via our website with your order number and the photos supporting this claim.
Please note: Products which have been damaged during wash or wear and tear will not be considered as a faulty product.
PREORDERS
Any order that includes a preorder item will be dispatched once it has arrived in the office. If you are intending to purchase other in-stock items, we recommend you to create a separate order for your desired preorder items. All delivery dates are estimates only and may change due to shipment/production delays.
Note: All items purchased on preorder can only be canceled for a store credit. No discount codes can be applied to our preorder items unless specified. If you change your mind while waiting, kindly send us a message on LiveChat on the website so we can organise postage for your preorder item. Any free postage only applies to your original order.
You’re special and we wanna make sure you get your hands on that pretty piece you love! Preordered items are made specially for you which means we only make them once you have placed your order.
Production roughly takes 4-8 weeks and we give you an ETA as to when you can expect your item to arrive. Within this timeframe, we sample and design, source for fabrics, and produce the item for you.
We want you to love these styles as much as we do and it's definitely worth the wait!
You’re so excited aren’t you?! The ETA of your preorder item can be found in the product description section of the item you are ordering. All delivery dates are estimates only and can change due to shipment/production delays.
If you ordered an in-stock item together with your preorder item, this will be put on hold pending delivery until the preorder item arrives.
If you want to receive the in-stock item earlier, please contact us via LiveChat on our website so you can organise postage for your preorder item. The free postage only applies to your original order.
All items purchased on preorder can only be cancelled and refunded as store credits.
Of course you can! Preorder items can be returned back to us with the standard return policy applied.
PAYMENTS
Don’t we all love the convenience when paying for the things we love? Check out the options we have available:
Credit Card
PayPal
AfterPay
Direct Bank Transfer
ZipPay
AfterPay (AU & NZ) and ZipPay (AU) are third party providers who offer a ‘buy now, pay later’ payment service. This allows you to grab hold of your wanted pieces now and make payments over a period of time.
This is especially excellent for when you’re a tad tight on the $, but the items you’ve been eyeing on is about to sell out!
Once your order is placed, it will be dispatched straight away while you continue to pay off the items through these third party providers.
Yes our Afterpay service now works for both New Zealand and Australian customers.
It’s super easy!
1. Add the items to your cart
2. Add the coupon code and click submit (the discount should be applied instantly and you will see the new total amount)
3. Proceed to checkout
Please note: If your new order falls below AUD$80 after the store credits have been applied, you will be charged for postage. Free shipping only applies to new orders that is over AUD$80, excluding use of store credits. If postage is not selected, we will need to hold your order and request for postage payment.
MY ACCOUNT
You don’t necessarily need an account with us to make your order.
But if you love adding your favourite styles to your wishlist, keeping track of current orders, returns or credits with us, we highly recommend you create an account to keep everything located in one spot!
It's quick and easy. We swear! Create an account here.
It happens to the best of us! To retrieve your login, simply click on the “Forgot Password” link and follow the prompts of typing in your username or email address to reset the password. Remember to check your email for the link to change your password.
