COVID-19 is affecting every single business (especially small businesses) in differing ways & new changes are occurring every day. We are always honest and transparent with out customers as we believe this is the only way to fulfill the Dee’s Pop Up Shop values we hold so dearly.
We want to assure you that our in-house dispatch team and Australia Post remain fully operational during the Australian government’s restrictions on non-essential activity, so you can still order and receive that gorgeous dress, pair of jeans or knit you were loving! Yay!
We do however need to advise that there are some impacts to our Express and International post services. EXPRESS post service will continue to be the fastest postal delivery option for our customers and as per the advice of Australia Post they will continue to prioritise these deliveries. However Express may not be delivered next business day every time. For INTERNATIONAL post service there may be delays due to flight cancellations and government restrictions brought about by COVID-19. Don’t worry though! We are working with our partners to move as quickly as possible!
As the COVID-19 situation is continually changing we advise you to refer to our delivery partner, Australia Post’s, updates on both domestic and international postage here https://auspost.com.au/about-us/news-media/important-updates/coronavirus
Dee & our team want to thank our DEESQUAD for the incredible understanding and compassion you have already shown us, and thank you in advance for your patience.
If you have any other question/s you wish to raise feel free to send us an email via firstname.lastname@example.org or via Facebook Messenger.
We try our very best to send out every order as soon as payment is received so that you guys receive it as soon as possible. YAY!
All orders placed before 1:30pm AEST each business day, will be dispatched out the same day (unless item is a pre-order or it is coming from the warehouse). Orders placed after 1.30pm will be dispatched the following day.
During sale and holiday periods, we ask that you please allow extra time for dispatch and delivery due to the high volume of orders.
If you require your order urgently, please contact us on (02) 9166 6924, so we can arrange a quicker dispatch.\
Once your order has left our office we have little control over it. Please take note the delivery times listed below are just estimates. Dee’s Pop Up Shop is not responsible for any delays caused by the carrier especially during high-volume periods. Dee’s Pop Up Shop cannot guarantee a delivery date since this is a service by a third party provider.
If you are not home to accept the parcel, the driver/postie will assess whether it is safe to leave. If not, a card will be left with details of re-delivery or instruction to pick up your parcel at the local post office. Refer to Australia Post’s policy on “safe place” for parcel deliveries to find out more.
Dee’s Pop Up Shop is not liable for missing parcels due to errors on the customer or carrier’s part.
To check to see how long it takes for the parcel to get sent to you or if you are in the NEXT DAY* delivery zone click here – We send from 2190 GREENACRE NSW
Yes, we do. We use Australia post to send all international parcels. All parcels are sent are trackable.
Please note that customers are liable for custom and import charges.
Once your order is dispatched from our office you will receive an automatic email. To track your parcel click here.
Sometimes the tracking email is sent to the junk/spam mail box. If you still cannot find it, please email us at email@example.com or join our exclusive Facebook group and send us a private message to get immediate help 🙂
Please make sure that you put the correct address as we are not liable for lost parcels or postage. If the address is wrong please contact us immediately at firstname.lastname@example.org
If the item has been dispatched from our office already and the address is wrong we will not be able to send out a new parcel. Please note this will incur a return to sender fee of $10.
To have the item sent to the correct address you will make an additional payment for the new delivery costs.
All packages we send have the option to sign upon arrival, however if there is a safe spot for your parcel our postman will leave your parcel at the door. Please note that if you select for this option, we are not liable for lost parcels. You can also track your parcel for confirmation of delivery.
If you’d like the delivery man to leave your parcel, please leave a comment in your order.