COVID-19 is affecting every single business (especially small businesses) in differing ways & new changes are occurring every day. We are always honest and transparent with out customers as we believe this is the only way to fulfil the Dee’s Pop Up Shop values we hold so dearly.
We want to assure you that our in-house dispatch team and Australia Post remain fully operational during the Australian government’s restrictions on non-essential activity, so you can still order and receive that gorgeous dress, pair of jeans or knit you were loving! Yay!
We do however need to advise that our International and Express post services may be slightly delayed. Don’t worry though! We are working with our partners to move as quickly as possible!
Dee & our team want to thank our DeeSquad for the incredible understanding and compassion you have already shown us, and thank you in advance for your patience.
You can reach out via firstname.lastname@example.org or via our Facebook Messenger if you have any other questions!
We try our very best to send out every order as soon as payment is received so that you guys receive it as soon as possible. YAY!
All orders placed before 1.30pm AEST each business day, will be dispatched out the same day (unless item is a pre-order or it is coming from the warehouse). Orders placed after 1.30pm will be dispatched the following day.
During sale and holiday periods, we ask that you please allow extra time for dispatch and delivery due to the high volume of orders.
If you require your order urgently, please contact us on (02) 9166 6924, so we can arrange a quicker dispatch.
To check to see how long it takes for the parcel to get sent to you or if you are in the NEXT DAY* delivery zone click here – We send from 2190 GREENACRE NSW
Yes, we do. We use Australia post to send all international parcels. All parcels are sent are trackable.
Please note that customers are liable for custom and import charges.
Once your order is dispatched from our office you will receive an automatic email. To track your parcel click here.
Sometimes the tracking email is sent to the junk/spam mail box. If you still cannot find it, please email us at email@example.com or join our exclusive Facebook group and send us a private message to get immediate help 🙂
Please make sure that you put the correct address as we are not liable for lost parcels or postage. If the address is wrong please contact us immediately at firstname.lastname@example.org
If the item has been dispatched from our office already and the address is wrong we will not be able to send out a new parcel. Please note this will incur a return to sender fee of $10.
To have the item sent to the correct address you will make an additional payment for the new delivery costs.
All packages we send have the option to sign upon arrival, however if there is a safe spot for your parcel our postman will leave your parcel at the door. Please note that if you select for this option, we are not liable for lost parcels. You can also track your parcel for confirmation of delivery.
If you’d like the delivery man to leave your parcel, please leave a comment in your order.