We try our very best to send out every order as soon as payment is received so that you guys receive it as soon as possible. YAY!
All orders placed before 2.30pm will be dispatched same day (unless item is a pre-order or it is coming from the warehouse). Orders placed after 2.30pm will be dispatched the following day.
Yes, we do. We use Australia post to send all international parcels. All parcels are sent are trackable.
Please note that customers are liable for custom and import charges.
Once your order is dispatched from our office you will receive an automatic email. To track your parcel click here.
Sometimes the tracking email is sent to the junk/spam mail box. If you still cannot find it, please email us at firstname.lastname@example.org or join our exclusive Facebook group and send us a private message to get immediate help 🙂
Please make sure that you put the correct address as we are not liable for lost parcels or postage. If the address is wrong please contact us immediately at email@example.com
If the item has been dispatched from our office already and the address is wrong we will not be able to send out a new parcel.
Yes, all packages we send are signed on delivery. We do not want your packages stolen from neighbors or eaten by your dog :p
If you’d like the delivery man to leave your parcel, please leave a comment in your order. Note that if you select for this option, we are not liable for lost parcels.